Privacy Policy
Last Updated: 18th February, 2025
At LOFAQ™ ("we," "us," or "our"), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you visit or use our website, our VPN app, or any associated services.
1. Information We Collect
- Account Information: When you sign up as a Member or premium user (Silver, Gold, or Platinum), we collect your name, email address, payment details, and any other information you voluntarily provide.
- Usage Data: We log usage details related to your account activity, and interaction with our affiliate and rewards systems on our website.
- Analytics Data: We use Google Analytics and Meta pixels to collect data on site usage, such as pages viewed, click paths, and device information.
- Cookies & Similar Technologies: We use cookies to enhance your user experience. Free Members may see targeted ads and captchas based on cookies and sessions, while premium users enjoy an ad-free, captcha-free experience. We also use cookies to keep you logged in.
2. How We Use Your Information
- Service Delivery: To provide, maintain, and improve our VPN services and third-party app accounts.
- Personalization: To customize your experience on our site (e.g., showing relevant offers, affiliate promotions, and rewards).
- Analytics & Performance: To analyze trends and improve service functionality using third-party analytics tools.
- Marketing & Communication: To inform you about updates, promotions, and changes to our services, with your consent where required by law.
3. Sharing Your Information
- Third-Party Service Providers: We may share some data with trusted third-party vendors (e.g., payment processors, analytics providers) strictly for service-related purposes.
- Affiliate Partners: With your consent, we may share limited information to administer our affiliate marketing system.
- Legal Requirements: We may disclose information if required to comply with applicable laws, regulations, or legal processes.
4. Your Data Choices & Rights
- Access & Correction: You can access and update your account information at any time through your account settings.
- Opt-Out: You may opt-out of certain marketing communications by following unsubscribe instructions in our emails or preferences page.
- Data Deletion: You may request the deletion of your account and personal data. Please note that some information may be retained as required by law or for legitimate business purposes.
5. Data Security
We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method is 100% secure, and we cannot guarantee absolute security.
6. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected].
